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  1. eVantage
  2. Troubleshooting

Troubleshooting

Having trouble accessing your account or eBooks? See what tips we have for resolving your issue.

Configuration

  • Why have I not received my Email Verification?
  • Configuring Your Firewall For Use With eVantage Bookshelf

iOS

  • Deauthorizing an iPad, iPhone, or iPod Touch
  • Blank screen when accessing eVantage Online

Mac + PC

  • Where are my Books?
  • DLL error when installing Bookshelf desktop application
  • 500 Internal Server Error
  • Windows: Unable to change pages on downloadable
  • Highlight sync issues
  • Windows: Black/Grey content shown instead of text
See all 17 articles

Android (including Fire Kindle)

  • Deauthorizing an Android phone, tablet, or Kindle fire
  • Resolve app installation errors in Google Play Store

Bookshelf Online

  • Distorted or Blurry Highlighted Text on Internet Explorer
  • Blank screen when accessing eVantage Online
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