Troubleshooting

Configuration

• Why have I not received my Email Verification?
• Configuring Your Firewall For Use With eVantage Bookshelf

iOS

• Deauthorizing an iPad, iPhone, or iPod Touch
• Blank screen when accessing eVantage Online

Mac + PC

• Where are my Books?
• DLL error when installing Bookshelf desktop application
• 500 Internal Server Error
• Windows: Unable to change pages on downloadable
• Highlight sync issues
• Windows: Black/Grey content shown instead of text

See all 17 articles

Android (including Fire Kindle)

• Deauthorizing an Android phone, tablet, or Kindle fire
• Resolve app installation errors in Google Play Store

Bookshelf Online

• Distorted or Blurry Highlighted Text on Internet Explorer
• Blank screen when accessing eVantage Online