Redemption code error

Redemption code error

Redemption code error

Causes of this error:

Redemption code has already been used.

• Commonly caused by redeeming the code to your account, but using a different email address to log into bookshelf to that of the one used when the code was originally redeemed (having two active accounts).

Redemption code is not valid. eVantage Bookshelf codes will contain EXACTLY 20 mixed letters and numbers

• It is not an eVantage Bookshelf code
• Code was typed incorrectly
• Code is not assigned to an eBook 

To resolve the issue please contact the customer service team.